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Terms & Condition

Terms & Conditions – Familywala.in Customer App

Effective Date: April 18, 2026

Welcome to the Familywala.in Customer App. These Terms & Conditions (“Terms”) govern your access to and use of our mobile application, website, and services. By using the app, you agree to be bound by these Terms.

1. Eligibility

  • You must be at least 18 years old to use the app.

  • By registering, you confirm that the information provided is accurate and complete.

2. Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree to accept responsibility for all activities under your account.

  • Familywala.in reserves the right to suspend or terminate accounts with false or misleading information.

3. Services

Familywala.in provides a 10-minute grocery delivery service, offering:

  • Fresh fruits & vegetables

  • Dairy products

  • Packaged foods

  • Household essentials

Delivery time is an estimate and may vary depending on location, traffic, weather, and demand.

4. Orders & Acceptance

  • All orders are subject to product availability and confirmation.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Once an order is placed, it cannot be modified after processing begins.

5. Pricing & Payments

  • All prices are displayed in INR and include applicable taxes unless stated otherwise.

  • Prices and offers may change without prior notice.

  • Accepted payment methods include:

    • UPI

    • Debit/Credit Cards

    • Wallets

    • Cash on Delivery (if available)

6. Delivery Policy

  • We aim to deliver orders within 10 minutes, but this is not guaranteed.

  • Delivery depends on:

    • Serviceable location

    • Product availability

    • Operational conditions

Customers must ensure someone is available at the delivery address to receive the order.

7. Cancellation & Refunds

  • Orders can only be canceled before dispatch.

  • Refunds (if applicable) will be processed to the original payment method within a reasonable time.

  • Perishable items may not be eligible for return unless damaged or incorrect.

8. Offers & Promotions

  • Offers, discounts, and coupons are subject to specific terms and conditions.

  • Misuse of offers may result in cancellation of benefits or account suspension.

9. User Conduct

You agree not to:

  • Use the app for unlawful or fraudulent purposes

  • Provide false or misleading information

  • Abuse promotional offers

  • Interfere with the app’s functionality or security

10. Product Quality & Availability

  • We strive to ensure product freshness and quality.

  • In case of unavailability, we may:

    • Replace with a similar item (with your consent), or

    • Remove the item and adjust the bill

11. Limitation of Liability

Familywala.in shall not be liable for:

  • Delays caused by external factors

  • Indirect or incidental damages

  • Loss arising from misuse of the app

12. Intellectual Property

All content on the app, including logos, images, and text, is the property of Familywala.in and may not be used without permission.

13. Privacy

Your use of the app is also governed by our Privacy Policy, which explains how we collect and use your data.

14. Account Suspension

We reserve the right to suspend or terminate accounts that:

  • Violate these Terms

  • Engage in suspicious or fraudulent activities

15. Changes to Terms

We may update these Terms from time to time. Continued use of the app indicates your acceptance of the revised Terms.

16. Governing Law

These Terms shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of local courts.

17. Contact Us

For any questions or support:

📧 Email: support@familywala.in
📞 Phone: 9109134448

Familywala.in – Fast, Reliable, and Convenient Grocery Delivery.

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