Privacy Policy
Privacy Policy – Familywala.in Customer App
Effective Date: April 18, 2026
Welcome to the Familywala.in Customer App. Your privacy is important to us, and we are committed to protecting your personal information while providing a fast and reliable grocery delivery experience.
This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application and services.
1. Information We Collect
🔹 Personal Information
We may collect the following details when you use our app:
Full name
Mobile number
Email address
Delivery address
🔹 Location Information
Real-time GPS location (to enable fast delivery)
Saved addresses (Home, Work, etc.)
🔹 Order & Transaction Information
Order history and details
Payment method (processed securely via third-party providers)
Transaction records
🔹 Device & Usage Information
Device type and OS
IP address
App usage behavior and logs
2. How We Use Your Information
We use your data to:
Process and deliver your orders
Provide 10-minute grocery delivery services
Enable real-time order tracking
Improve app performance and user experience
Send order updates, notifications, and offers
Personalize recommendations
Prevent fraud and enhance security
3. Location Usage
Your location data helps us:
Identify the nearest store
Assign the fastest delivery partner
Ensure accurate and timely delivery
You can disable location access anytime, but some features may not function properly.
4. Sharing of Information
We do not sell your personal data. We may share your information with:
Delivery partners for order fulfillment
Payment gateways for secure transactions
Technology providers for app functionality
Legal authorities if required by law
5. Data Security
We use industry-standard security measures to protect your data. However, no digital platform can guarantee complete security.
6. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
Improve user experience
Remember preferences
Analyze usage patterns
7. Notifications & Communication
By using our app, you agree to receive:
Order updates and delivery alerts
Promotional offers and discounts
Important service notifications
You can opt out of promotional messages anytime.
8. Your Rights
You have the right to:
Access your personal data
Update or correct your information
Request account deletion
Opt out of marketing communications
To exercise your rights, contact us at support@familywala.in
9. Data Retention
We retain your data only as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
10. Third-Party Services
Our app may use third-party services (such as payment gateways and analytics tools). These services have their own privacy policies.
11. Children’s Privacy
The app is not intended for individuals under 18 years of age. We do not knowingly collect data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected with an updated effective date.
13. Contact Us
If you have any questions or concerns:
📧 Email: support@familywala.in
📞 Phone: 9109134448
Familywala.in – Fast Delivery with Secure Experience.
