Refund Policy
Refund & Cancellation Policy – Familywala.in Customer App
Effective Date: April 18, 2026
At Familywala.in, we aim to deliver fresh groceries and daily essentials quickly and reliably. However, if you face any issues with your order, this policy explains how cancellations, returns, and refunds are handled.
1. Order Cancellation
🔹 Before Dispatch
You can cancel your order before it is dispatched from the store.
To cancel:
Go to My Orders
Select the order
Click Cancel Order
You can cancel your order before it is dispatched from the store.
To cancel:
Go to My Orders
Select the order
Click Cancel Order
🔹 After Dispatch
Once the order is out for delivery, cancellation may not be possible.
In such cases, you may refuse delivery, and applicable charges may apply.
Once the order is out for delivery, cancellation may not be possible.
In such cases, you may refuse delivery, and applicable charges may apply.
2. Refund Eligibility
You are eligible for a refund or replacement in the following cases:
Wrong item delivered
Damaged or defective product
Expired product
Missing items in the order
3. Non-Refundable / Non-Returnable Items
Due to the nature of grocery items, the following may not be eligible for return:
Fresh fruits and vegetables (unless damaged or spoiled)
Dairy products
Frozen items
Opened or used products
4. Reporting Issues
All issues must be reported within 24 hours of delivery
You can raise a request via:
My Orders → Report Issue
Supporting images may be required for verification
All issues must be reported within 24 hours of delivery
You can raise a request via:
My Orders → Report Issue
Supporting images may be required for verification
5. Refund Process
Once approved, refunds will be processed to the original payment method
Once approved, refunds will be processed to the original payment method
💳 Refund Timelines:
UPI / Wallet: 1–3 business days
Debit/Credit Cards: 3–7 business days
Cash on Delivery: Refund via wallet or bank transfer
UPI / Wallet: 1–3 business days
Debit/Credit Cards: 3–7 business days
Cash on Delivery: Refund via wallet or bank transfer
6. Replacement Policy
Replacement is subject to product availability
If replacement is not possible, a full or partial refund will be issued
Replacement is subject to product availability
If replacement is not possible, a full or partial refund will be issued
7. Partial Refunds
If only some items in your order are affected, a partial refund will be processed for those items
If only some items in your order are affected, a partial refund will be processed for those items
8. Failed or Cancelled Orders
If your order is canceled by Familywala.in due to:
Unavailability of items
Delivery issues
Payment failure
If your order is canceled by Familywala.in due to:
Unavailability of items
Delivery issues
Payment failure
👉 A full refund will be initiated automatically
9. Refund Delays
Refund processing time may vary depending on your bank or payment provider
If you do not receive your refund within the expected time, please contact support
Refund processing time may vary depending on your bank or payment provider
If you do not receive your refund within the expected time, please contact support
10. Policy Misuse
Familywala.in reserves the right to:
Reject refund requests in case of misuse or repeated false claims
Suspend accounts involved in fraudulent activities
11. Contact Support
If you need assistance, contact us:
📧 Email: support@familywala.in
📞 Phone: 9109134448
Familywala.in – Quick Delivery with Hassle-Free Support.
